Best-selling author Joseph Michelli was granted unprecedented access to all areas of Zappos organization. What he discovered are the leadership techniques Zappos uses to increase employee engagement, enhance the customer experience, and drive unparalleled business success.  The Zappos Experience and Joseph Michelli are touring the customer service blogosphere to share this knowledge via reviews, interviews, and additional content on how you can deliver the same WOW as Zappos — to your team, your customers, and the world!

Hop on board to join “The Zappos Experience Blog Tour”: Please share your review at @MHBusiness and we’ll make your blog a stop on the tour route.

Learn More about The Zappos Experience. The schedule (so far):


10/26  Bill Hogg & Associates: Guest Post

10/27  Phil Gerbyshak: Guest Post

10/31  Customer Experience Matters: Interview

10/31 LearnMore: Video-Work Made Fun Gets Done

11/1  People2People Service: Review

11/1 Phil Gerbyshak: Interview

11/3  Litholarry: Q&A

11/4 Flooring the Customer: Guest Post

11/11 LearnMore: Video-The Ultimate Customer Service Package