In its ten-year history, Crucial Conversations has taught more than a million readers vital communications techniques that have helped save careers, money, and even lives.

Revised and rewritten for the communication realities of today’s texting, Tweeting, LinkedIn world, Crucial Conversations, Second Edition builds on the accomplishments of the acclaimed, bestselling original edition with new examples, case studies, findings from extensive research, and other resources for “Talking When Stakes are High.”

Training.com, the official website of Training magazine, is featuring “Improve Your Organization,” a free extended excerpt from Crucial Conversations, Second Edition. Don’t pass up this chance to discover the crucial conversations your team needs be having to enhance cross-functional cooperation.

Also: Learn More about Crucial Conversations, Second Edition and listen to FREE  audio demonstrations, first-hand accounts of key communication strategies, and additional exclusive content that will make you more effective — at work and in life.