The Disney Way, 0071478159, 9780071478151, CapodagliThe Walt Disney Company has made its founder’s core philosophy — “Dream, Believe, Dare, Do” — the foundation of a commitment to creating customer experiences that are second to none. Learn how Disney does this — and how can you transform your business to achieve this same level of customer satisfaction by joining Bill Capodagli, leading business consultant and bestselling author of The Disney Way and Innovate the Pixar Way at 2pm (Eastern Time) on February 15th for a webinar, “Creating Magical Customer Service –The Disney Way”.

In this session, Bill and creative consultant Ken Freestone break down key Disney Way principles and practices and demonstrate how your organization can adopt them to:

  • Create “stories” that will bring your products to life
  • Adopt the hiring and development practices that put Disney on top
  • Capture meaningful data and feedback to enhance your overall customer experience

Register now for the event: http://disneywaywebinar.eventbrite.com/