It’s probably not shocking that Apple is the most profitable retailer in the world.  They generate about $5,600 per square foot but do you know how they do it?  It has to be their sleek product designs and great store layouts.  According to Carmine Gallo, author of The Apple Experience, its their great customer service.

Apple employees are trained to create memorable experiences for their customers in these five ways.

  • Non-commissioned sales floor
  • Feedback is a gift
  • Hiring for smiles
  • Express themselves
  • Empowered

Learn more about how Apple customers receive the ultimate customer experience each time they visit the store.