Thinking in metaphors or welcoming customers in entertaining ways are just a couple of service tips that come from the Disney Institute.  Attention to detail and cheery customer service are what make Disney a company many others try to emulate.  Bill Capodagli, author of The Disney Way, would like to take you through Disney’s magical customer service techniques and how you can apply them to your own business.  Register now for Creating Magical Customer Service The Disney Way.  In this webinar you will learn “the five elements of magical customer service:”

  • Vision/Story– Spark a passion to create magical customer experiences.
  • Values–Engage your customers and create fun in the “show”.
  • Show–Produce your own “show”; develop a “show business” focus.
  • Casting–Create hiring practices to The Disney Way culture.
  • Reviews–Measure your guest experience and capture guest perceptions.

Read more about the Disney Institute’s customer service training and how Disney does it.