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Monthly archive February, 2017

Is Kata the Scientific Approach? An Artistic Process? Or Both?

Practicing Kata for Service Excellence by Karyn Ross. Recently I had some service experiences where the person who was supposed to be helping me gave what I call the “list of I can’ts.” I can’t help you because …our computer system isn’t set up to do that, …we don’t take credit cards in my department,...  LearnMore
The Office Pantry IS Company Culture: The Role of Physical Workspaces

The Office Pantry IS Company Culture: The Role of Physical Workspaces

Workplaces are physical manifestations of a company’s culture. Kurt L. Darrow, chairman, president, and CEO of La-Z-Boy Incorporated, a furniture manufacturer based in Monroe, Michigan, says, “Space matters. Facilities matter when people are choosing where to work, where to go to school, how they can work, how they feel good.” A company promoting a culture...  LearnMore
Wozniak & Jobs: A Study in Emotional Intelligence

Wozniak & Jobs: A Study in Emotional Intelligence

Steve Wozniak and Steve Jobs spent almost 10 years in garages working together and tinkering with and mastering electronics projects. What drove them was their shared Grit—a blend of Conscientiousness, Achievement Drive, and Innovation—the behavioral drivers that focused their IQ and intellectual curiosity and was the common denominator on which their relationship and Apple Computer...  LearnMore
What Will the Next-Generation Workforce Look Like?

What Will the Next-Generation Workforce Look Like?

It’s critical to recognize the generation beyond Gen Z. This is Generation Alpha, only 7 years old in 2017 and 15 years old by 2025. Generation Alpha members will be the most diverse of all the generations. In 2011, Generation Alpha reached a demographic milestone: there were more Generation Alpha babies born to minority families...  LearnMore
When Managers Repeat Themselves....

When Managers Repeat Themselves….

Let’s say you’re working with the owner of a real estate firm in a rural community. “The woman who works the front desk is constantly coming to work late,” the owner explains. “Have you talked to her?” you ask. “Repeatedly” is the response. “And then what happens?” you continue. “She’s on time for a few...  LearnMore

How Trump’s Tax Policy Might Affect Your Tax Life

Donald Trump is the President-Elect of the United States of America. So, with that in mind, what changes can individuals expect in our tax lives? Don’t worry. This won’t affect your 2016 tax returns. And, unless Congress passes these provisions intact, they might not even affect your 2017 tax returns. But some of these provisions...  LearnMore
Quick Tips For 2017 Tax Season!

Quick Tips For 2017 Tax Season!

Quick tips For 2017 Tax Season  Put your tax return on extension if you face any ACA penalties – it’s quite likely you won’t have to pay them. Send change of address notices to all former employers and vendors and accounts if you moved last year – to ensure you get all your paperwork. Get...  LearnMore