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5 Traits Of Peak Performers

5 Traits Of Peak Performers

Guest post by Molly Fletcher, author of Fearless at Work. For nearly two decades, I worked with top athletes and coaches as an agent in the highly competitive world of professional sports. At that level, everyone has immense talent, so what...
4 Steps To Speed Up The Hiring Process

4 Steps To Speed Up The Hiring Process

Guest post by Scott Wintrip, author of High Velocity Hiring: How to Hire Top Talent in an Instant. There’s a new way to hire that’s faster, efficient, and effective. Instead of waiting for the right person to show up, leadership...
Should I Stay Or Should I Go?

Should I Stay Or Should I Go?

Guest post by Joanna Barsh, author of  Grow Wherever You Work. One of the most shared factoids about Millennials is their job history—more specifically, their job-hopping history. The data suggests that Millennials are more apt to leave a job than...
Higher Quality, Lower Cost, Superb Experience

Higher Quality, Lower Cost, Superb Experience

Guest post by Glenn D. Steele and David Feinberg, co-authors of ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way. In nearly five decades of health system leadership, we’ve seen it all – the introduction of Medicare and Medicaid in the...
The Ladder of Success

The Ladder of Success

Guest post by Dr. Alan Kolp, co-author with Peter J. Rea and James K. Stoller, of Exception to the Rule: The Surprising Science of Character-Based Culture, Engagement, and Performance. “We might spend our whole life climbing the ladder of success,...
Workplace Bullying: Finding Allies

Workplace Bullying: Finding Allies

Guest post by Peter J. Dean, co-author with Molly D. Shepard, of The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. If you’ve met with your boss about bullying in the workplace and he or...
No More Best Practices

No More Best Practices

Contributor post by Michael Ballé, co-author of The Lean Strategy. It often seems obvious that to progress, we should identify “best practices.” Observe these best practices (in the industry, in other industries, etc.) adapt them to our situation (and often...
Who Owns The Customer?

Who Owns The Customer?

Guest post by David Norton, author of The High Roller Experience. A major challenge and missed opportunity for multi-brand companies is an inability to treat customers seamlessly and holistically across brands. Most often customers are communicated with through the lens...
Will Retirement Security Be Sacrificed For Tax Reform?

Will Retirement Security Be Sacrificed For Tax Reform?

Guest post by Robert L. Reynolds, author of From Here to Security: How Workplace Savings Can Keep America’s Promise. America has long experienced a contentious relationship between tax reform and incentives for retirement finance.  As we today consider comprehensive tax reform...
The Importance Of Relationship-Centered Communication

The Importance Of Relationship-Centered Communication

Guest post by Calvin L. Chou, co-author with Laura Cooley of Communication Rx: Transforming Healthcare Through Relationship-Centered Communication. As a practicing internist at an academic medical center, I spend most of my time in the outpatient setting, and I spend...
3 Simple Steps to Build Your Small Business

3 Simple Steps to Build Your Small Business

Guest post by Tamara Monosoff, author of The Mom Inventors Handbook: How to Turn Your Great Idea Into the Next Big Thing. Our world has changed. People are digesting information differently than ever before and as a small business owner...
Change Your Mind About Strategy

Change Your Mind About Strategy

Contributor post by Michael Ballé, co-author of The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth. Times have changed and keep changing faster still. Traditional strategies, inspired by the Porter model taught in every...
Customer Experience & Bleeding Edge Technologies

Customer Experience & Bleeding Edge Technologies

Guest post by Jack Tatar, co-author with Chris Burniske of Cryptoassets: The Innovative Investor’s Guide to Bitcoin and Beyond. For many existing businesses, crafting a competitive customer experience can depend upon evaluating current models and improving on them. For years, grocery stores...
Struggling to Increase Engagement? Try Virtue

Struggling to Increase Engagement? Try Virtue

Guest post by Peter J. Rea co-author with Alan Kolp and James K. Stoller of Exception to the Rule: The Surprising Science of Character-Based Culture, Engagement, and Performance. Gallup reported earnings per share were 147 percent higher for organizations with an...
Motherhood Isn't For Everyone

Motherhood Isn’t For Everyone

Guest post by Andy Cunningham, author of Get to Aha!: Discover Your Positioning DNA and Dominate the Competition. Customer experience isn’t for everyone. Really. If it’s not part of your corporate DNA, you shouldn’t make it the focal point of...
Networking With Customers

Networking With Customers

Guest post by Molly Beck, author of Reach Out: The Simple Strategy You Need To Expand Your Network And Increase Your Influence. If you’re a business owner, entrepreneur, or manage client relationships for a larger company, you know the importance...
Innovation Is Combination

Innovation Is Combination

Guest post by Greg Satell, author of Mapping Innovation: A Playbook for Navigating a Disruptive Age. Much has been made about the difference between innovation and invention. One writer went so far as to argue that Steve Jobs’ development of...
Intuition, Innovation & RQ

Intuition, Innovation & RQ

Guest post by Anne Marie Knott, author of How Innovation Really Works: Using the Trillion-Dollar R&D Fix to Drive Growth. Everyone knows innovation is hugely important—not just for companies, but for the economy as well. That’s why US companies invested...
More Is Less In The Team Sale

More Is Less In The Team Sale

Guest post by Michael Dalis, author of Sell Like a Team: The Blueprint for Building Teams that Win Big at High-Stakes Meetings. Have you noticed recently that more people are involved in your clients’ purchase decisions? You may have wondered:...
7 Steps To Networking Effectively

7 Steps To Networking Effectively

Guest post by Debra Benton, co-author with Kylie Wright-Ford of The Leadership Mind Switch: Rethinking How We Lead in the New World of Work. When it comes to big pictures, networking is the way you link your vision for your...
Creating A Bully-Free Workplace

Creating A Bully-Free Workplace

Guest post by Peter J. Dean, co-author with Molly D. Shepard, of The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. While there are yet no general civility or anti-bullying laws in place at the...
6 Killer Conference Call Tips

6 Killer Conference Call Tips

Guest post from Dr. Rick Brinkman, author of Dealing with Meetings You Can’t Stand: Meet Less and Do More. I teach seminars and consult on how to run effective meetings. Many of my clients must attend conference call meetings because...
Quick Tips For 2017 Tax Season!

Quick Tips For 2017 Tax Season!

Quick tips For 2017 Tax Season  Put your tax return on extension if you face any ACA penalties – it’s quite likely you won’t have to pay them. Send change of address notices to all former employers and vendors and...
3 Ways a Potential ACA Repeal Will Influence Your Taxes

3 Ways a Potential ACA Repeal Will Influence Your Taxes

By Eva Rosenberg, author of Small Business Taxes Made Easy. This week, our new president is being sworn into office. While Trump has a lot of things on his agenda to accomplish in the first week, we are concerned about the...
Enjoying the Journey Not Just the Destination

Enjoying the Journey Not Just the Destination

A fresh voice on leadership and a senior leader at one of the world’s largest communications networks, Elise Mitchell author of Leading Through the Turn reveals why success comes by focusing on the journey, not just the destination. Going full throttle The...
How Many Stocks Should You Really Own?

How Many Stocks Should You Really Own?

Excerpted from How to Make Money in Stocks, 4th Edition, by William J. O’Neil. Once you have decided to participate in the stock market, you are faced with more decisions than just which stock to purchase. You have to decide...
5 Things Your Bank Won't Tell You

5 Things Your Bank Won’t Tell You

From Building Wealth One House at a Time, Updated & Expanded, by John Schaub. When I started investing in houses, I was a self-employed real estate salesman with no steady income. Not one banker in my town would loan me...
How Companies Are Mastering Disruption In the Workplace

How Companies Are Mastering Disruption In the Workplace

Article by Jeanne C Meister and Kevin J Mulcahy, Co-Authors, The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees.  The future is happening now. It’s not waiting for you or your organization. In times of constant...
Manipulating Crucial Skills with Vital Smarts

Manipulating Crucial Skills with Vital Smarts

Crucial Conversations from the team at Vital Smarts: Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a...
4 Questions To Ask Before You Negotiate

4 Questions To Ask Before You Negotiate

Guest post from John Schaub, author of Building Wealth One House at a Time. Here are the four questions you need to ask yourself before you start negotiating a real estate deal. 1. Is the person with whom I am negotiating able...
How to Find Your 'Why' in Life

How to Find Your ‘Why’ in Life

How to Find Your ‘Why’ in Life By John Addison, Author of Real Leadership: 9 Simple Practices for Leading and Living with Purpose In 1981, after I’d been working at Life of Georgia for about a year, I was moved...
A Case Study in Cultural Change

A Case Study in Cultural Change

From Innovating Lean Six Sigma by Kimberly Watson-Hemphill. A plastics manufacturer that was trying to come out of bankruptcy acknowledged that it had a culture of command-and-control management. The unstated mantra was, “Do as I say.” The company was turning...
Steve Forbes has a plan for National Revival

Steve Forbes has a plan for National Revival

Excerpted from the Introduction of REVIVING AMERICA by Steve Forbes How do we revive America? Both left and right agree the nation has lost its way. The Great Recession that followed the historic financial meltdown of the mid-2000s officially ended...
Latest entries

Tax Efficient Businesses

Tax Efficient Businesses by Eva Rosenberg, author of Small Business Taxes Made Easy. One of the biggest complaints of business owners is the mound of paperwork that faces us each day. While there are people who find it relaxing (really, there are), most people hate the task and either set it aside, or sit at...  LearnMore

How to Become More Effective, Disciplined and Efficient

How to Become More Effective, Disciplined and Efficient by Rhett Power, author of The Entrepreneur’s Book of Actions.  Are you effective and efficient?  How are your time management skills? Do you go to work thinking that you have laid everything out in such a way that you will get through it in record time, only...  LearnMore

Is Kata the Scientific Approach? An Artistic Process? Or Both?

Practicing Kata for Service Excellence by Karyn Ross. Recently I had some service experiences where the person who was supposed to be helping me gave what I call the “list of I can’ts.” I can’t help you because …our computer system isn’t set up to do that, …we don’t take credit cards in my department,...  LearnMore
The Office Pantry IS Company Culture: The Role of Physical Workspaces

The Office Pantry IS Company Culture: The Role of Physical Workspaces

Workplaces are physical manifestations of a company’s culture. Kurt L. Darrow, chairman, president, and CEO of La-Z-Boy Incorporated, a furniture manufacturer based in Monroe, Michigan, says, “Space matters. Facilities matter when people are choosing where to work, where to go to school, how they can work, how they feel good.” A company promoting a culture...  LearnMore
Wozniak & Jobs: A Study in Emotional Intelligence

Wozniak & Jobs: A Study in Emotional Intelligence

Steve Wozniak and Steve Jobs spent almost 10 years in garages working together and tinkering with and mastering electronics projects. What drove them was their shared Grit—a blend of Conscientiousness, Achievement Drive, and Innovation—the behavioral drivers that focused their IQ and intellectual curiosity and was the common denominator on which their relationship and Apple Computer...  LearnMore
What Will the Next-Generation Workforce Look Like?

What Will the Next-Generation Workforce Look Like?

It’s critical to recognize the generation beyond Gen Z. This is Generation Alpha, only 7 years old in 2017 and 15 years old by 2025. Generation Alpha members will be the most diverse of all the generations. In 2011, Generation Alpha reached a demographic milestone: there were more Generation Alpha babies born to minority families...  LearnMore
When Managers Repeat Themselves....

When Managers Repeat Themselves….

Let’s say you’re working with the owner of a real estate firm in a rural community. “The woman who works the front desk is constantly coming to work late,” the owner explains. “Have you talked to her?” you ask. “Repeatedly” is the response. “And then what happens?” you continue. “She’s on time for a few...  LearnMore

How Trump’s Tax Policy Might Affect Your Tax Life

Donald Trump is the President-Elect of the United States of America. So, with that in mind, what changes can individuals expect in our tax lives? Don’t worry. This won’t affect your 2016 tax returns. And, unless Congress passes these provisions intact, they might not even affect your 2017 tax returns. But some of these provisions...  LearnMore
3 Ways to Effectively Lead Through Changing Times

3 Ways to Effectively Lead Through Changing Times

A fresh voice on leadership and a senior leader at one of the world’s largest communications networks, Elise Mitchell author of Leading Through the Turn reveals why success comes by focusing on the journey, not just the destination. May you live in interesting times. I’ve never been sure if that’s a blessing or a curse. But the...  LearnMore
6 THINGS TO LEARN FROM APPLE’S MARKETING

6 THINGS TO LEARN FROM APPLE’S MARKETING

The most important thing Apple’s success teaches us is not how to build a better product but how to build a better image. Apple’s innovation is more in how it conceives and markets itself than in its products. Apple didn’t invent the PC, MP3 player, smartphone or tablet. They took existing concepts and used a...  LearnMore
A Fed Rate Hike Means Higher Rates throughout the Economy

A Fed Rate Hike Means Higher Rates throughout the Economy

By Robert R. Johnson, President and CEO, The American College of Financial Services, and author of INVEST WITH THE FED: Maximizing Portfolio Performance by Following Federal Reserve Policy. The Federal Reserve Open Market Committee is meeting the week of Dec. 12, 2016, and it is widely anticipated that they will raise the target fed funds rate by...  LearnMore
William Bernstein: The "Coin Toss" Gamble of the Common Stock

William Bernstein: The “Coin Toss” Gamble of the Common Stock

Imagine that you work for your rich but eccentric Uncle Fred. He is a conscientious and kind employer, and after you have spent some years in his service he decides to let you in on the company pension plan. You are 30 years old and will work for your uncle until you retire in 35...  LearnMore