Region:
Management
Higher Quality, Lower Cost, Superb Experience

Higher Quality, Lower Cost, Superb Experience

Guest post by Glenn D. Steele and David Feinberg, co-authors of ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way. In nearly five decades of health system leadership, we’ve seen it all – the introduction of Medicare and Medicaid in the 1960’s, the “Hillary care” debates of the 1990’s, and the adoption of the Patient Protection...  LearnMore
Workplace Bullying: Finding Allies

Workplace Bullying: Finding Allies

Guest post by Peter J. Dean, co-author with Molly D. Shepard, of The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. If you’ve met with your boss about bullying in the workplace and he or she is boss non-responsive, unwilling or unable to help you, then the person you approach...  LearnMore
No More Best Practices

No More Best Practices

Contributor post by Michael Ballé, co-author of The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth. It often seems obvious that to progress, we should identify “best practices.” Observe these best practices (in the industry, in other industries, etc.) adapt them to our situation (and often lose what is...  LearnMore
Who Owns The Customer?

Who Owns The Customer?

Guest post by David Norton, author of The High Roller Experience. A major challenge and missed opportunity for multi-brand companies is an inability to treat customers seamlessly and holistically across brands. Most often customers are communicated with through the lens of organizational structure as opposed to developing a plan that is best for the customer...  LearnMore
Change Your Mind About Strategy

Change Your Mind About Strategy

Contributor post by Michael Ballé, co-author of The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth. Times have changed and keep changing faster still. Traditional strategies, inspired by the Porter model taught in every business school, are based on the application of power: the power to keep new entrants...  LearnMore
Struggling to Increase Engagement? Try Virtue

Struggling to Increase Engagement? Try Virtue

Guest post by Peter J. Rea co-author with Alan Kolp and James K. Stoller of Exception to the Rule: The Surprising Science of Character-Based Culture, Engagement, and Performance. Gallup reported earnings per share were 147 percent higher for organizations with an average of 9.3 engaged employees for every actively disengaged employee. No wonder organizations want more...  LearnMore
Motherhood Isn't For Everyone

Motherhood Isn’t For Everyone

Guest post by Andy Cunningham, author of Get to Aha!: Discover Your Positioning DNA and Dominate the Competition. Customer experience isn’t for everyone. Really. If it’s not part of your corporate DNA, you shouldn’t make it the focal point of your business. That should be an expression of your DNA. If you’re truly a customer-oriented...  LearnMore
Networking With Customers

Networking With Customers

Guest post by Molly Beck, author of Reach Out: The Simple Strategy You Need To Expand Your Network And Increase Your Influence. If you’re a business owner, entrepreneur, or manage client relationships for a larger company, you know the importance of building relationships with potential and current clients to increase sales. If you’re good at...  LearnMore
Innovation Is Combination

Innovation Is Combination

Guest post by Greg Satell, author of Mapping Innovation: A Playbook for Navigating a Disruptive Age. Much has been made about the difference between innovation and invention. One writer went so far as to argue that Steve Jobs’ development of the iPod wasn’t an innovation because it was dependent on so much that came before...  LearnMore
Intuition, Innovation & RQ

Intuition, Innovation & RQ

Guest post by Anne Marie Knott, author of How Innovation Really Works: Using the Trillion-Dollar R&D Fix to Drive Growth. Everyone knows innovation is hugely important—not just for companies, but for the economy as well. That’s why US companies invested $355 billion last year, while the government invested another $113 billion. What people haven’t known...  LearnMore
7 Steps To Networking Effectively

7 Steps To Networking Effectively

Guest post by Debra Benton, co-author with Kylie Wright-Ford of The Leadership Mind Switch: Rethinking How We Lead in the New World of Work. When it comes to big pictures, networking is the way you link your vision for your business and career to those of the rest of the world. If you are on...  LearnMore
Creating A Bully-Free Workplace

Creating A Bully-Free Workplace

Guest post by Peter J. Dean, co-author with Molly D. Shepard, of The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. While there are yet no general civility or anti-bullying laws in place at the federal or state level, companies are going to have to handle bullying in the workplace...  LearnMore