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Management
Three Secrets To Creating A Compelling Workplace Experience

Three Secrets To Creating A Compelling Workplace Experience

The Future Of Work: Three Secrets To Creating A Compelling Workplace Experience Jeanne C Meister and Kevin J Mulcahy Co-authors, The Future Workplace Experience: 10 Rules for Mastering Disruption in Recruiting and Engaging Employees, The Future Workplace Experience was named by 800CEOREAD as a Business Book to Watch in November, 2016 The future of work...  LearnMore
The 2 Key Lessons to Create Customers-as-Partners

The 2 Key Lessons to Create Customers-as-Partners

From The Startup Equation: A Visual Guidebook for Building Your Startup, by Steven Fisher and Ja-Nae Duane When you begin building relationships between your business and customers, understand that there are really two ways to create that relationship. Staying Casual: You have something a potential customer may need. You make the sell and an exchange...  LearnMore
8 Ways to Better Engage Your Customers

8 Ways to Better Engage Your Customers

Excerpted from THE COMMUNICATION CLINIC: 99 Proven Cures for the Most Common Business Mistakes, by Barbara Pachter and Denise Cowie. Ways to Engage with People—for People Who Don’t Like to Engage! My customer complained to my supervisor that I answered the phone, “Yeah. What’s up?” I was told that if I wanted to move up...  LearnMore
Rise of The New Alpha Leaders

Rise of The New Alpha Leaders

Article by Danielle Harlan, author of The New Alpha: Join the Rising Movement of Influencers and Changemakers Who are Redefining Leadership. Raise your hand if you’ve ever worked with a terrible leader. If so, you’re not alone—psychologist Robert Hogan found that up to 75 percent of people believe that their boss is the worst and...  LearnMore
How Companies Are Mastering Disruption In the Workplace

How Companies Are Mastering Disruption In the Workplace

Article by Jeanne C Meister and Kevin J Mulcahy, Co-Authors, The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees.  The future is happening now. It’s not waiting for you or your organization. In times of constant and accelerated change, organizations that do not adapt, that do not anticipate the future and...  LearnMore
The Value of Culture: Culture Multiplies Results

The Value of Culture: Culture Multiplies Results

Excerpt from People First Leadership by Eduardo Braun. One reason that culture has not been as studied and spoken about in analyses of management and leadership as strategy may be because the soft variables of people and culture are arguably harder to measure than so- called hard variables. But if they are, in fact, harder...  LearnMore
What Makes a Great Boss? Test Your Assumptions!

What Makes a Great Boss? Test Your Assumptions!

Excerpt from Skills for New Managers, Second Edition by Morey Stettner. Think of the best boss you ever had. If no one pops to mind, consider a strong leader you know such as a sports coach or a volunteer coordinator at your community center. Complete these sentences: When faced with adversity, this manager will ____________....  LearnMore
The Physician Champion of the EHR

The Physician Champion of the EHR

Adapted from IT’s About Patient Care: Transforming Healthcare Information Technology by C. Harris, MD, Chief Information Officer of Cleveland Clinic. The physician champion is a professional personification of the “like attracts like” idea that says that human beings tend to be attracted to other people who are like themselves. It is by no means a...  LearnMore
Manipulating Crucial Skills with Vital Smarts

Manipulating Crucial Skills with Vital Smarts

Crucial Conversations from the team at Vital Smarts: Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a great communicator. I might approach him and say, “When I said [blank] in that meeting,...  LearnMore
An Analogy is Like a Doorway to "Aha!"

An Analogy is Like a Doorway to “Aha!”

Adapted from Communicate to Influence: How to Inspire Your Audience to Action, by Ben and Kelly Decker. An analogy is a comparison that reveals an underlying (and surprising) commonality between two dissimilar objects or ideas. Analogies use familiar examples to explain ideas and concepts that are less easily understood. They are concrete and matter of...  LearnMore
The Blueprint That Fixed a Doomsday Scenario

The Blueprint That Fixed a Doomsday Scenario

From the book SECOND SHIFT: The Inside Story of the Keep GM Movement. (Or you can watch the trailer for the companion PBS documentary, also entitled Second Shift: http://www.secondshiftfilm.com/) The problem: Saving the Lansing, Michigan, region from a doomsday scenario, where the major manufacturer in the region (General Motors) would be closing its plants and...  LearnMore
Is Your Job a Chore, a Career, or a Calling?

Is Your Job a Chore, a Career, or a Calling?

From the acclaimed book Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment, by Tal Ben-Shahar: The psychologist Abraham Maslow once wrote that “the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do.” It is...  LearnMore