Region:
Management
Want to Succeed? Focus on Where You Want to Go

Want to Succeed? Focus on Where You Want to Go

Adapted from Mind Gym: An Athletes’ Guide to Inner Excellence, by Gary Mack. When a weekend golfer arrives at a water hole what is the second thing he does after fishing an old ball—a water ball—out of his bag? Stepping to the tee he tells himself, “Don’t hit it inthe water.” What we’ve learned in...  LearnMore
Overcoming the Terror of "Small Talk"

Overcoming the Terror of “Small Talk”

Adapted from How to Talk to Anyone by Leil Lowndes. Someday, scientists say, communications fears may be treatable with drugs. They’re already experimenting with Prozac to change people’s personalities. But some fear disastrous side effects. The good news is that when human beings think, and genuinely feel, certain emotions—like confidence that they have specific techniques...  LearnMore
4 Questions to Ask Before You Negotiate

4 Questions to Ask Before You Negotiate

From Building Wealth One House at a Time, Updated and Expanded, by John Schaub. 1. Is the person with whom I am negotiating able to make a binding decision? If not, ask who can make that final decision and negotiate with that person. With smaller transactions, such as a purchase at a store or when...  LearnMore
How Waste Became "Business as Usual"

How Waste Became “Business as Usual”

Excerpted from THE LEAN CEO: Leading the Way to World-Class Excellence by Jacob Stoller. Take a look at the following three scenarios: • A recreational trailer manufacturer was forced into bankruptcyafter revenues dropped 60 percent during the 2009 recession. • A medium-size hospital closed its doors amid rising costs, quality concerns, and growing competition from larger...  LearnMore
Helping Leaders Understand Their Role in Six Sigma

Helping Leaders Understand Their Role in Six Sigma

From INNOVATING LEAN SIX SIGMA by Kimberly Watson-Hemphill. We’ve run into an odd phenomenon many times in recent years. When we talk to deployment leaders, they complain to us that their business leaders aren’t showing strong support. But when we talk to the business leaders, they say that they support these initiatives and are unaware...  LearnMore
INFOGRAPHIC 5 Keys for Effective Positive Reinforcement Leadership

INFOGRAPHIC 5 Keys for Effective Positive Reinforcement Leadership

Become a powerful leader by following these five keys for delivering positive reinforcement effectively! Most managers and supervisors face the same question, “How do I get people to give their best efforts in their jobs and to the organization?” Managing employee performance is the single most difficult thing to do when you don’t understand behavior....  LearnMore
Q and A with Dr. Bob Wachter, "The Digital Doctor"

Q and A with Dr. Bob Wachter, “The Digital Doctor”

What’s the biggest challenge facing patient safety in 2016? It’s not the Zika virus. In this podcast, Dr. Robert Wachter, New York Times bestselling author of The Digital Doctor, discusses the improvements made to patient safety in medicine over the past 16 years; how the new generation of doctors is changing clinical practice; and why...  LearnMore
The Value of Communication Coaching

The Value of Communication Coaching

Adapted from Communication the Cleveland Clinic Way by Dr. Adrienne Boissy. As noted by Atul Gawande in an essay in a New Yorker magazine, it seems strange that, unlike professional athletes and opera singers, physicians do not generally have anyone coaching them to help them improve their performance once their training ends. LeBron James, Tom Brady,...  LearnMore
Winning the Brain Game

Winning the Brain Game

From Matthew E. May, author of “Winning the Brain Game” What do most people do when handed a tricky problem to solve, one that requires a wee bit of the Apple tagline (think different)? I’m fairly confident that I know the answer. I’m confident because for over ten years now I’ve been giving business professionals...  LearnMore
Sneak Peek at the New Edition of a Classic Bestseller- Million Dollar Consulting!

Sneak Peek at the New Edition of a Classic Bestseller- Million Dollar Consulting!

First published in 1992, Million Dollar Consulting has influenced and inspired generations of consultants and entrepreneurs around the world. In this revised fifth edition, the Rock Star of Consultancy, Alan Weiss provides his time-tested model to create a successful consulting business, updated to reflect and incorporate the many changes in the consulting and coaching landscape...  LearnMore
The Four Success Principles of Walt Disney

The Four Success Principles of Walt Disney

Blogpost by Bill Capodagli and Lynn Jackson, authors of The Disney Way. Walt Disney explained his success this way: “I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true.” Dream, Believe, Dare, Do: These words reverberate across the decades of Disney...  LearnMore
Starbucks: From Tasting Rooms to Cup Sleeves, It's All in the Details

Starbucks: From Tasting Rooms to Cup Sleeves, It’s All in the Details

The world’s largest Starbucks is scheduled to open in Manhattan – Starbucks Reserve Roastery and Tasting Room. What’s left for Starbucks management to worry about, once they have attended to the details of the in-store environment, product quality, ongoing training, and the creation of a playful culture? The answer, as you might have guessed, is...  LearnMore