Region:
Sales & Marketing

How to Become More Effective, Disciplined and Efficient

How to Become More Effective, Disciplined and Efficient by Rhett Power, author of The Entrepreneur’s Book of Actions.  Are you effective and efficient?  How are your time management skills? Do you go to work thinking that you have laid everything out in such a way that you will get through it in record time, only...  LearnMore

Is Kata the Scientific Approach? An Artistic Process? Or Both?

Practicing Kata for Service Excellence by Karyn Ross. Recently I had some service experiences where the person who was supposed to be helping me gave what I call the “list of I can’ts.” I can’t help you because …our computer system isn’t set up to do that, …we don’t take credit cards in my department,...  LearnMore
The Office Pantry IS Company Culture: The Role of Physical Workspaces

The Office Pantry IS Company Culture: The Role of Physical Workspaces

Workplaces are physical manifestations of a company’s culture. Kurt L. Darrow, chairman, president, and CEO of La-Z-Boy Incorporated, a furniture manufacturer based in Monroe, Michigan, says, “Space matters. Facilities matter when people are choosing where to work, where to go to school, how they can work, how they feel good.” A company promoting a culture...  LearnMore
Wozniak & Jobs: A Study in Emotional Intelligence

Wozniak & Jobs: A Study in Emotional Intelligence

Steve Wozniak and Steve Jobs spent almost 10 years in garages working together and tinkering with and mastering electronics projects. What drove them was their shared Grit—a blend of Conscientiousness, Achievement Drive, and Innovation—the behavioral drivers that focused their IQ and intellectual curiosity and was the common denominator on which their relationship and Apple Computer...  LearnMore
What Will the Next-Generation Workforce Look Like?

What Will the Next-Generation Workforce Look Like?

It’s critical to recognize the generation beyond Gen Z. This is Generation Alpha, only 7 years old in 2017 and 15 years old by 2025. Generation Alpha members will be the most diverse of all the generations. In 2011, Generation Alpha reached a demographic milestone: there were more Generation Alpha babies born to minority families...  LearnMore
When Managers Repeat Themselves....

When Managers Repeat Themselves….

Let’s say you’re working with the owner of a real estate firm in a rural community. “The woman who works the front desk is constantly coming to work late,” the owner explains. “Have you talked to her?” you ask. “Repeatedly” is the response. “And then what happens?” you continue. “She’s on time for a few...  LearnMore
3 Ways to Effectively Lead Through Changing Times

3 Ways to Effectively Lead Through Changing Times

A fresh voice on leadership and a senior leader at one of the world’s largest communications networks, Elise Mitchell author of Leading Through the Turn reveals why success comes by focusing on the journey, not just the destination. May you live in interesting times. I’ve never been sure if that’s a blessing or a curse. But the...  LearnMore
6 THINGS TO LEARN FROM APPLE’S MARKETING

6 THINGS TO LEARN FROM APPLE’S MARKETING

The most important thing Apple’s success teaches us is not how to build a better product but how to build a better image. Apple’s innovation is more in how it conceives and markets itself than in its products. Apple didn’t invent the PC, MP3 player, smartphone or tablet. They took existing concepts and used a...  LearnMore
The 2 Key Lessons to Create Customers-as-Partners

The 2 Key Lessons to Create Customers-as-Partners

From The Startup Equation: A Visual Guidebook for Building Your Startup, by Steven Fisher and Ja-Nae Duane When you begin building relationships between your business and customers, understand that there are really two ways to create that relationship. Staying Casual: You have something a potential customer may need. You make the sell and an exchange...  LearnMore
8 Ways to Better Engage Your Customers

8 Ways to Better Engage Your Customers

Excerpted from THE COMMUNICATION CLINIC: 99 Proven Cures for the Most Common Business Mistakes, by Barbara Pachter and Denise Cowie. Ways to Engage with People—for People Who Don’t Like to Engage! My customer complained to my supervisor that I answered the phone, “Yeah. What’s up?” I was told that if I wanted to move up...  LearnMore
5 Things Your Bank Won't Tell You

5 Things Your Bank Won’t Tell You

From Building Wealth One House at a Time, Updated & Expanded, by John Schaub. When I started investing in houses, I was a self-employed real estate salesman with no steady income. Not one banker in my town would loan me money to buy property. As it turned out, that was a key to my success....  LearnMore
How Companies Are Mastering Disruption In the Workplace

How Companies Are Mastering Disruption In the Workplace

Article by Jeanne C Meister and Kevin J Mulcahy, Co-Authors, The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees.  The future is happening now. It’s not waiting for you or your organization. In times of constant and accelerated change, organizations that do not adapt, that do not anticipate the future and...  LearnMore