Region:
Sales & Marketing
Who Owns The Customer?

Who Owns The Customer?

Guest post by David Norton, author of The High Roller Experience. A major challenge and missed opportunity for multi-brand companies is an inability to treat customers seamlessly and holistically across brands. Most often customers are communicated with through the lens of organizational structure as opposed to developing a plan that is best for the customer...  LearnMore
Motherhood Isn't For Everyone

Motherhood Isn’t For Everyone

Guest post by Andy Cunningham, author of Get to Aha!: Discover Your Positioning DNA and Dominate the Competition. Customer experience isn’t for everyone. Really. If it’s not part of your corporate DNA, you shouldn’t make it the focal point of your business. That should be an expression of your DNA. If you’re truly a customer-oriented...  LearnMore
Networking With Customers

Networking With Customers

Guest post by Molly Beck, author of Reach Out: The Simple Strategy You Need To Expand Your Network And Increase Your Influence. If you’re a business owner, entrepreneur, or manage client relationships for a larger company, you know the importance of building relationships with potential and current clients to increase sales. If you’re good at...  LearnMore
More Is Less In The Team Sale

More Is Less In The Team Sale

Guest post by Michael Dalis, author of Sell Like a Team: The Blueprint for Building Teams that Win Big at High-Stakes Meetings. Have you noticed recently that more people are involved in your clients’ purchase decisions? You may have wondered: how come; why does this happen more often; and why does “my guy” seem more...  LearnMore
7 Steps To Networking Effectively

7 Steps To Networking Effectively

Guest post by Debra Benton, co-author with Kylie Wright-Ford of The Leadership Mind Switch: Rethinking How We Lead in the New World of Work. When it comes to big pictures, networking is the way you link your vision for your business and career to those of the rest of the world. If you are on...  LearnMore

How to Become More Effective, Disciplined and Efficient

How to Become More Effective, Disciplined and Efficient by Rhett Power, author of The Entrepreneur’s Book of Actions.  Are you effective and efficient?  How are your time management skills? Do you go to work thinking that you have laid everything out in such a way that you will get through it in record time, only...  LearnMore

Is Kata the Scientific Approach? An Artistic Process? Or Both?

Practicing Kata for Service Excellence by Karyn Ross. Recently I had some service experiences where the person who was supposed to be helping me gave what I call the “list of I can’ts.” I can’t help you because …our computer system isn’t set up to do that, …we don’t take credit cards in my department,...  LearnMore
The Office Pantry IS Company Culture: The Role of Physical Workspaces

The Office Pantry IS Company Culture: The Role of Physical Workspaces

Workplaces are physical manifestations of a company’s culture. Kurt L. Darrow, chairman, president, and CEO of La-Z-Boy Incorporated, a furniture manufacturer based in Monroe, Michigan, says, “Space matters. Facilities matter when people are choosing where to work, where to go to school, how they can work, how they feel good.” A company promoting a culture...  LearnMore
Wozniak & Jobs: A Study in Emotional Intelligence

Wozniak & Jobs: A Study in Emotional Intelligence

Steve Wozniak and Steve Jobs spent almost 10 years in garages working together and tinkering with and mastering electronics projects. What drove them was their shared Grit—a blend of Conscientiousness, Achievement Drive, and Innovation—the behavioral drivers that focused their IQ and intellectual curiosity and was the common denominator on which their relationship and Apple Computer...  LearnMore
What Will the Next-Generation Workforce Look Like?

What Will the Next-Generation Workforce Look Like?

It’s critical to recognize the generation beyond Gen Z. This is Generation Alpha, only 7 years old in 2017 and 15 years old by 2025. Generation Alpha members will be the most diverse of all the generations. In 2011, Generation Alpha reached a demographic milestone: there were more Generation Alpha babies born to minority families...  LearnMore
When Managers Repeat Themselves....

When Managers Repeat Themselves….

Let’s say you’re working with the owner of a real estate firm in a rural community. “The woman who works the front desk is constantly coming to work late,” the owner explains. “Have you talked to her?” you ask. “Repeatedly” is the response. “And then what happens?” you continue. “She’s on time for a few...  LearnMore
3 Ways to Effectively Lead Through Changing Times

3 Ways to Effectively Lead Through Changing Times

A fresh voice on leadership and a senior leader at one of the world’s largest communications networks, Elise Mitchell author of Leading Through the Turn reveals why success comes by focusing on the journey, not just the destination. May you live in interesting times. I’ve never been sure if that’s a blessing or a curse. But the...  LearnMore