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The Physician Champion of the EHR

The Physician Champion of the EHR

Adapted from IT’s About Patient Care: Transforming Healthcare Information Technology by C. Harris, MD, Chief Information Officer of Cleveland Clinic. The physician champion is a professional personification of the “like attracts like” idea that says that human beings tend to be attracted to other people who are like themselves. It is by no means a...  LearnMore
The Potential For Customized Learning in Student-Centric Classrooms

The Potential For Customized Learning in Student-Centric Classrooms

Excerpt adapted from Disrupting Class, Expanded Edition: How Disruptive Innovation Will Change the Way the World Learns by Clayton Christensen, Curtis W. Johnson, and Michael B. Horn. If the goal is to educate every student—asking schools to ensure that all students have the skills and capabilities to escape the chains of poverty and have an all-American...  LearnMore
Manipulating Crucial Skills with Vital Smarts

Manipulating Crucial Skills with Vital Smarts

Crucial Conversations from the team at Vital Smarts: Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a great communicator. I might approach him and say, “When I said [blank] in that meeting,...  LearnMore
An Analogy is Like a Doorway to "Aha!"

An Analogy is Like a Doorway to “Aha!”

Adapted from Communicate to Influence: How to Inspire Your Audience to Action, by Ben and Kelly Decker. An analogy is a comparison that reveals an underlying (and surprising) commonality between two dissimilar objects or ideas. Analogies use familiar examples to explain ideas and concepts that are less easily understood. They are concrete and matter of...  LearnMore
The Blueprint That Fixed a Doomsday Scenario

The Blueprint That Fixed a Doomsday Scenario

From the book SECOND SHIFT: The Inside Story of the Keep GM Movement. (Or you can watch the trailer for the companion PBS documentary, also entitled Second Shift: http://www.secondshiftfilm.com/) The problem: Saving the Lansing, Michigan, region from a doomsday scenario, where the major manufacturer in the region (General Motors) would be closing its plants and...  LearnMore
Is Your Job a Chore, a Career, or a Calling?

Is Your Job a Chore, a Career, or a Calling?

From the acclaimed book Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment, by Tal Ben-Shahar: The psychologist Abraham Maslow once wrote that “the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do.” It is...  LearnMore
A Crash Course in Copywriting

A Crash Course in Copywriting

Excerpt from Words that Sell, 2E; More than 6,000 Entries to Help you Promote Your Products, services, and Ideas by Richard Bayan. An advertising copywriter uses words as tools to persuade and motivate an audience. You persuade your readers that you have something valuable to offer; you motivate them to acquire it for themselves. This is...  LearnMore
Want to Succeed? Focus on Where You Want to Go

Want to Succeed? Focus on Where You Want to Go

Adapted from Mind Gym: An Athletes’ Guide to Inner Excellence, by Gary Mack. When a weekend golfer arrives at a water hole what is the second thing he does after fishing an old ball—a water ball—out of his bag? Stepping to the tee he tells himself, “Don’t hit it inthe water.” What we’ve learned in...  LearnMore
Overcoming the Terror of "Small Talk"

Overcoming the Terror of “Small Talk”

Adapted from How to Talk to Anyone by Leil Lowndes. Someday, scientists say, communications fears may be treatable with drugs. They’re already experimenting with Prozac to change people’s personalities. But some fear disastrous side effects. The good news is that when human beings think, and genuinely feel, certain emotions—like confidence that they have specific techniques...  LearnMore
Will You Have Enough Leads to Meet Your Quota This Month? Here's How to Be Sure

Will You Have Enough Leads to Meet Your Quota This Month? Here’s How to Be Sure

Guest post from Marylou Tyler, founder of Strategic Pipeline, a Fortune 1000 sales process improvement consulting group and bestselling author.  Her latest book, Predictable Prospecting will be in stores August 2016. Missing your sales quota is awful. Which excuse do you use?: “My quota is too high” “It’s really slow right now” “I’ll get ‘em...  LearnMore
4 Questions to Ask Before You Negotiate

4 Questions to Ask Before You Negotiate

From Building Wealth One House at a Time, Updated and Expanded, by John Schaub. 1. Is the person with whom I am negotiating able to make a binding decision? If not, ask who can make that final decision and negotiate with that person. With smaller transactions, such as a purchase at a store or when...  LearnMore
How Waste Became "Business as Usual"

How Waste Became “Business as Usual”

Excerpted from THE LEAN CEO: Leading the Way to World-Class Excellence by Jacob Stoller. Take a look at the following three scenarios: • A recreational trailer manufacturer was forced into bankruptcyafter revenues dropped 60 percent during the 2009 recession. • A medium-size hospital closed its doors amid rising costs, quality concerns, and growing competition from larger...  LearnMore