Region:
Small Business
Enjoying the Journey Not Just the Destination

Enjoying the Journey Not Just the Destination

A fresh voice on leadership and a senior leader at one of the world’s largest communications networks, Elise Mitchell author of Leading Through the Turn reveals why success comes by focusing on the journey, not just the destination. Going full throttle The Turn From the beginning, I must confess I’m a destination person, much more interested in...  LearnMore
The 2 Key Lessons to Create Customers-as-Partners

The 2 Key Lessons to Create Customers-as-Partners

From The Startup Equation: A Visual Guidebook for Building Your Startup, by Steven Fisher and Ja-Nae Duane When you begin building relationships between your business and customers, understand that there are really two ways to create that relationship. Staying Casual: You have something a potential customer may need. You make the sell and an exchange...  LearnMore
8 Ways to Better Engage Your Customers

8 Ways to Better Engage Your Customers

Excerpted from THE COMMUNICATION CLINIC: 99 Proven Cures for the Most Common Business Mistakes, by Barbara Pachter and Denise Cowie. Ways to Engage with People—for People Who Don’t Like to Engage! My customer complained to my supervisor that I answered the phone, “Yeah. What’s up?” I was told that if I wanted to move up...  LearnMore
5 Things Your Bank Won't Tell You

5 Things Your Bank Won’t Tell You

From Building Wealth One House at a Time, Updated & Expanded, by John Schaub. When I started investing in houses, I was a self-employed real estate salesman with no steady income. Not one banker in my town would loan me money to buy property. As it turned out, that was a key to my success....  LearnMore
How Companies Are Mastering Disruption In the Workplace

How Companies Are Mastering Disruption In the Workplace

Article by Jeanne C Meister and Kevin J Mulcahy, Co-Authors, The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees.  The future is happening now. It’s not waiting for you or your organization. In times of constant and accelerated change, organizations that do not adapt, that do not anticipate the future and...  LearnMore
Manipulating Crucial Skills with Vital Smarts

Manipulating Crucial Skills with Vital Smarts

Crucial Conversations from the team at Vital Smarts: Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a great communicator. I might approach him and say, “When I said [blank] in that meeting,...  LearnMore
An Analogy is Like a Doorway to "Aha!"

An Analogy is Like a Doorway to “Aha!”

Adapted from Communicate to Influence: How to Inspire Your Audience to Action, by Ben and Kelly Decker. An analogy is a comparison that reveals an underlying (and surprising) commonality between two dissimilar objects or ideas. Analogies use familiar examples to explain ideas and concepts that are less easily understood. They are concrete and matter of...  LearnMore
Is Your Job a Chore, a Career, or a Calling?

Is Your Job a Chore, a Career, or a Calling?

From the acclaimed book Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment, by Tal Ben-Shahar: The psychologist Abraham Maslow once wrote that “the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do.” It is...  LearnMore
Overcoming the Terror of "Small Talk"

Overcoming the Terror of “Small Talk”

Adapted from How to Talk to Anyone by Leil Lowndes. Someday, scientists say, communications fears may be treatable with drugs. They’re already experimenting with Prozac to change people’s personalities. But some fear disastrous side effects. The good news is that when human beings think, and genuinely feel, certain emotions—like confidence that they have specific techniques...  LearnMore
4 Questions to Ask Before You Negotiate

4 Questions to Ask Before You Negotiate

From Building Wealth One House at a Time, Updated and Expanded, by John Schaub. 1. Is the person with whom I am negotiating able to make a binding decision? If not, ask who can make that final decision and negotiate with that person. With smaller transactions, such as a purchase at a store or when...  LearnMore
A Start-Up Case Study: Ann Reardon, the "Baking Queen of YouTube"

A Start-Up Case Study: Ann Reardon, the “Baking Queen of YouTube”

Adapted from Content, Inc., by Joe Pulizzi. Sydney, Australia’s Ann Reardon is the “baking queen of YouTube.” In 2011, after giving birth to her third son, Ann was looking for something to do during her night feedings, so she launched a recipe site called How to Cook That. “I wrote a recipe post every week...  LearnMore
Winning the Brain Game

Winning the Brain Game

From Matthew E. May, author of “Winning the Brain Game” What do most people do when handed a tricky problem to solve, one that requires a wee bit of the Apple tagline (think different)? I’m fairly confident that I know the answer. I’m confident because for over ten years now I’ve been giving business professionals...  LearnMore