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Should I Stay Or Should I Go?

Should I Stay Or Should I Go?

Guest post by Joanna Barsh, author of  Grow Wherever You Work. One of the most shared factoids about Millennials is their job history—more specifically, their job-hopping history. The data suggests that Millennials are more apt to leave a job than...
Higher Quality, Lower Cost, Superb Experience

Higher Quality, Lower Cost, Superb Experience

Guest post by Glenn D. Steele and David Feinberg, co-authors of ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way. In nearly five decades of health system leadership, we’ve seen it all – the introduction of Medicare and Medicaid in the...
The Ladder of Success

The Ladder of Success

Guest post by Dr. Alan Kolp, co-author with Peter J. Rea and James K. Stoller, of Exception to the Rule: The Surprising Science of Character-Based Culture, Engagement, and Performance. “We might spend our whole life climbing the ladder of success,...
Workplace Bullying: Finding Allies

Workplace Bullying: Finding Allies

Guest post by Peter J. Dean, co-author with Molly D. Shepard, of The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. If you’ve met with your boss about bullying in the workplace and he or...
No More Best Practices

No More Best Practices

Contributor post by Michael Ballé, co-author of The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth. It often seems obvious that to progress, we should identify “best practices.” Observe these best practices (in the...
Who Owns The Customer?

Who Owns The Customer?

Guest post by David Norton, author of The High Roller Experience. A major challenge and missed opportunity for multi-brand companies is an inability to treat customers seamlessly and holistically across brands. Most often customers are communicated with through the lens...
Will Retirement Security Be Sacrificed For Tax Reform?

Will Retirement Security Be Sacrificed For Tax Reform?

Guest post by Robert L. Reynolds, author of From Here to Security: How Workplace Savings Can Keep America’s Promise. America has long experienced a contentious relationship between tax reform and incentives for retirement finance.  As we today consider comprehensive tax reform...
The Importance Of Relationship-Centered Communication

The Importance Of Relationship-Centered Communication

Guest post by Calvin L. Chou, co-author with Laura Cooley of Communication Rx: Transforming Healthcare Through Relationship-Centered Communication. As a practicing internist at an academic medical center, I spend most of my time in the outpatient setting, and I spend...
3 Simple Steps to Build Your Small Business

3 Simple Steps to Build Your Small Business

Guest post by Tamara Monosoff, author of The Mom Inventors Handbook: How to Turn Your Great Idea Into the Next Big Thing. Our world has changed. People are digesting information differently than ever before and as a small business owner...
Change Your Mind About Strategy

Change Your Mind About Strategy

Contributor post by Michael Ballé, co-author of The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth. Times have changed and keep changing faster still. Traditional strategies, inspired by the Porter model taught in every...
Customer Experience & Bleeding Edge Technologies

Customer Experience & Bleeding Edge Technologies

Guest post by Jack Tatar, co-author with Chris Burniske of Cryptoassets: The Innovative Investor’s Guide to Bitcoin and Beyond. For many existing businesses, crafting a competitive customer experience can depend upon evaluating current models and improving on them. For years, grocery stores...
Struggling to Increase Engagement? Try Virtue

Struggling to Increase Engagement? Try Virtue

Guest post by Peter J. Rea co-author with Alan Kolp and James K. Stoller of Exception to the Rule: The Surprising Science of Character-Based Culture, Engagement, and Performance. Gallup reported earnings per share were 147 percent higher for organizations with an...
Motherhood Isn't For Everyone

Motherhood Isn’t For Everyone

Guest post by Andy Cunningham, author of Get to Aha!: Discover Your Positioning DNA and Dominate the Competition. Customer experience isn’t for everyone. Really. If it’s not part of your corporate DNA, you shouldn’t make it the focal point of...
Networking With Customers

Networking With Customers

Guest post by Molly Beck, author of Reach Out: The Simple Strategy You Need To Expand Your Network And Increase Your Influence. If you’re a business owner, entrepreneur, or manage client relationships for a larger company, you know the importance...
Innovation Is Combination

Innovation Is Combination

Guest post by Greg Satell, author of Mapping Innovation: A Playbook for Navigating a Disruptive Age. Much has been made about the difference between innovation and invention. One writer went so far as to argue that Steve Jobs’ development of...
Intuition, Innovation & RQ

Intuition, Innovation & RQ

Guest post by Anne Marie Knott, author of How Innovation Really Works: Using the Trillion-Dollar R&D Fix to Drive Growth. Everyone knows innovation is hugely important—not just for companies, but for the economy as well. That’s why US companies invested...
More Is Less In The Team Sale

More Is Less In The Team Sale

Guest post by Michael Dalis, author of Sell Like a Team: The Blueprint for Building Teams that Win Big at High-Stakes Meetings. Have you noticed recently that more people are involved in your clients’ purchase decisions? You may have wondered:...
7 Steps To Networking Effectively

7 Steps To Networking Effectively

Guest post by Debra Benton, co-author with Kylie Wright-Ford of The Leadership Mind Switch: Rethinking How We Lead in the New World of Work. When it comes to big pictures, networking is the way you link your vision for your...
Creating A Bully-Free Workplace

Creating A Bully-Free Workplace

Guest post by Peter J. Dean, co-author with Molly D. Shepard, of The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. While there are yet no general civility or anti-bullying laws in place at the...
6 Killer Conference Call Tips

6 Killer Conference Call Tips

Guest post from Dr. Rick Brinkman, author of Dealing with Meetings You Can’t Stand: Meet Less and Do More. I teach seminars and consult on how to run effective meetings. Many of my clients must attend conference call meetings because...
Quick Tips For 2017 Tax Season!

Quick Tips For 2017 Tax Season!

Quick tips For 2017 Tax Season  Put your tax return on extension if you face any ACA penalties – it’s quite likely you won’t have to pay them. Send change of address notices to all former employers and vendors and...
3 Ways a Potential ACA Repeal Will Influence Your Taxes

3 Ways a Potential ACA Repeal Will Influence Your Taxes

By Eva Rosenberg, author of Small Business Taxes Made Easy. This week, our new president is being sworn into office. While Trump has a lot of things on his agenda to accomplish in the first week, we are concerned about the...
Enjoying the Journey Not Just the Destination

Enjoying the Journey Not Just the Destination

A fresh voice on leadership and a senior leader at one of the world’s largest communications networks, Elise Mitchell author of Leading Through the Turn reveals why success comes by focusing on the journey, not just the destination. Going full throttle The...
How Many Stocks Should You Really Own?

How Many Stocks Should You Really Own?

Excerpted from How to Make Money in Stocks, 4th Edition, by William J. O’Neil. Once you have decided to participate in the stock market, you are faced with more decisions than just which stock to purchase. You have to decide...
5 Things Your Bank Won't Tell You

5 Things Your Bank Won’t Tell You

From Building Wealth One House at a Time, Updated & Expanded, by John Schaub. When I started investing in houses, I was a self-employed real estate salesman with no steady income. Not one banker in my town would loan me...
How Companies Are Mastering Disruption In the Workplace

How Companies Are Mastering Disruption In the Workplace

Article by Jeanne C Meister and Kevin J Mulcahy, Co-Authors, The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees.  The future is happening now. It’s not waiting for you or your organization. In times of constant...
Manipulating Crucial Skills with Vital Smarts

Manipulating Crucial Skills with Vital Smarts

Crucial Conversations from the team at Vital Smarts: Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a...
4 Questions To Ask Before You Negotiate

4 Questions To Ask Before You Negotiate

Guest post from John Schaub, author of Building Wealth One House at a Time. Here are the four questions you need to ask yourself before you start negotiating a real estate deal. 1. Is the person with whom I am negotiating able...
How to Find Your 'Why' in Life

How to Find Your ‘Why’ in Life

How to Find Your ‘Why’ in Life By John Addison, Author of Real Leadership: 9 Simple Practices for Leading and Living with Purpose In 1981, after I’d been working at Life of Georgia for about a year, I was moved...
A Case Study in Cultural Change

A Case Study in Cultural Change

From Innovating Lean Six Sigma by Kimberly Watson-Hemphill. A plastics manufacturer that was trying to come out of bankruptcy acknowledged that it had a culture of command-and-control management. The unstated mantra was, “Do as I say.” The company was turning...
Steve Forbes has a plan for National Revival

Steve Forbes has a plan for National Revival

Excerpted from the Introduction of REVIVING AMERICA by Steve Forbes How do we revive America? Both left and right agree the nation has lost its way. The Great Recession that followed the historic financial meltdown of the mid-2000s officially ended...
Latest entries
Is Your Job a Chore, a Career, or a Calling?

Is Your Job a Chore, a Career, or a Calling?

From the acclaimed book Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment, by Tal Ben-Shahar: The psychologist Abraham Maslow once wrote that “the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do.” It is...  LearnMore
A Crash Course in Copywriting

A Crash Course in Copywriting

Excerpt from Words that Sell, 2E; More than 6,000 Entries to Help you Promote Your Products, services, and Ideas by Richard Bayan. An advertising copywriter uses words as tools to persuade and motivate an audience. You persuade your readers that you have something valuable to offer; you motivate them to acquire it for themselves. This is...  LearnMore
Want to Succeed? Focus on Where You Want to Go

Want to Succeed? Focus on Where You Want to Go

Adapted from Mind Gym: An Athletes’ Guide to Inner Excellence, by Gary Mack. When a weekend golfer arrives at a water hole what is the second thing he does after fishing an old ball—a water ball—out of his bag? Stepping to the tee he tells himself, “Don’t hit it inthe water.” What we’ve learned in...  LearnMore
Overcoming the Terror of "Small Talk"

Overcoming the Terror of “Small Talk”

Adapted from How to Talk to Anyone by Leil Lowndes. Someday, scientists say, communications fears may be treatable with drugs. They’re already experimenting with Prozac to change people’s personalities. But some fear disastrous side effects. The good news is that when human beings think, and genuinely feel, certain emotions—like confidence that they have specific techniques...  LearnMore
Will You Have Enough Leads to Meet Your Quota This Month? Here's How to Be Sure

Will You Have Enough Leads to Meet Your Quota This Month? Here’s How to Be Sure

Guest post from Marylou Tyler, founder of Strategic Pipeline, a Fortune 1000 sales process improvement consulting group and bestselling author.  Her latest book, Predictable Prospecting will be in stores August 2016. Missing your sales quota is awful. Which excuse do you use?: “My quota is too high” “It’s really slow right now” “I’ll get ‘em...  LearnMore

Neuromyelitis Optica

Dr. Stephen Hauser, Neurology editor for Harrison’s Principles of Internal Medicine, discusses Neuromyeltis Optica, and its epidemiology, cause, and management, and its relation to underlying systemic autoimmune diseases Visit http://HarrisonsIM.com to watch more videos from Dr. Hauser and the authors of the 18th edition of Harrison’s Principles of Internal Medicine.  LearnMore
How Waste Became "Business as Usual"

How Waste Became “Business as Usual”

Excerpted from THE LEAN CEO: Leading the Way to World-Class Excellence by Jacob Stoller. Take a look at the following three scenarios: • A recreational trailer manufacturer was forced into bankruptcyafter revenues dropped 60 percent during the 2009 recession. • A medium-size hospital closed its doors amid rising costs, quality concerns, and growing competition from larger...  LearnMore
Helping Leaders Understand Their Role in Six Sigma

Helping Leaders Understand Their Role in Six Sigma

From INNOVATING LEAN SIX SIGMA by Kimberly Watson-Hemphill. We’ve run into an odd phenomenon many times in recent years. When we talk to deployment leaders, they complain to us that their business leaders aren’t showing strong support. But when we talk to the business leaders, they say that they support these initiatives and are unaware...  LearnMore
A Start-Up Case Study: Ann Reardon, the "Baking Queen of YouTube"

A Start-Up Case Study: Ann Reardon, the “Baking Queen of YouTube”

Adapted from Content, Inc., by Joe Pulizzi. Sydney, Australia’s Ann Reardon is the “baking queen of YouTube.” In 2011, after giving birth to her third son, Ann was looking for something to do during her night feedings, so she launched a recipe site called How to Cook That. “I wrote a recipe post every week...  LearnMore
INFOGRAPHIC 5 Keys for Effective Positive Reinforcement Leadership

INFOGRAPHIC 5 Keys for Effective Positive Reinforcement Leadership

Become a powerful leader by following these five keys for delivering positive reinforcement effectively! Most managers and supervisors face the same question, “How do I get people to give their best efforts in their jobs and to the organization?” Managing employee performance is the single most difficult thing to do when you don’t understand behavior....  LearnMore
Q and A with Dr. Bob Wachter, "The Digital Doctor"

Q and A with Dr. Bob Wachter, “The Digital Doctor”

What’s the biggest challenge facing patient safety in 2016? It’s not the Zika virus. In this podcast, Dr. Robert Wachter, New York Times bestselling author of The Digital Doctor, discusses the improvements made to patient safety in medicine over the past 16 years; how the new generation of doctors is changing clinical practice; and why...  LearnMore
The Value of Communication Coaching

The Value of Communication Coaching

Adapted from Communication the Cleveland Clinic Way by Dr. Adrienne Boissy. As noted by Atul Gawande in an essay in a New Yorker magazine, it seems strange that, unlike professional athletes and opera singers, physicians do not generally have anyone coaching them to help them improve their performance once their training ends. LeBron James, Tom Brady,...  LearnMore